Shipping Policy

At Viture New Zealand, we work with trusted local courier partners including NZ Post, New Zealand Couriers, Mainfreight, and Toll to deliver orders across New Zealand.

Shipping Fees

Shipping starts from NZD $10.00 per order within New Zealand. Any applicable shipping charges will be shown at checkout before payment.

Order Processing

Once your order is placed, you will receive an order confirmation email.

Orders are typically dispatched within 24 hours, excluding weekends, public holidays, and periods of unusually high demand.

Tracking

Once your order has been shipped, you will receive a dispatch confirmation email with tracking details.

Please note that tracking updates may take a few hours to appear after dispatch. Once your parcel is with the courier, any specific delivery timing requests should be arranged directly with the carrier.

Estimated Delivery Time

Handling Time: 0–2 business days (Monday to Friday)
Transit Time: 2–3 business days (Monday to Friday)

Order Cut-off Time

Orders placed before 5:00 PM (Auckland time, GMT+12:00) on a business day are generally processed the same day. Orders placed after this time, or on weekends or public holidays, will be processed on the next business day.

Delivery Notice

Delivery timeframes are estimates only and may be affected by courier delays, remote locations, peak periods, or events outside our reasonable control.


Returns & Refunds Policy

Please choose carefully. We do not offer refunds or exchanges for change-of-mind purchases, incorrect selections, or pricing differences, unless required by applicable law or otherwise agreed by us in writing.

Nothing in this policy limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.

Faulty, Damaged or Incorrect Items

If you believe your item is faulty, damaged, or incorrect, please contact us at info@viture.co.nz before returning the product.

To assess your request, we may ask you to provide:

  • the 12-digit serial number located on the bottom of the unit,
  • your invoice or proof of purchase showing the seller and purchase date,
  • a description of the issue, including photos or videos if required.

Products returned without prior approval may result in delays or rejection of the claim.

For verified quality issues, Viture will cover or reimburse reasonable return shipping costs.

Viture reserves the right to reject a return request where:

  • the product is found not to be faulty,
  • the issue is outside warranty coverage, or
  • sufficient proof of purchase is not provided.


Warranty Policy

1-Year Manufacturer Warranty

Viture provides a 1-year manufacturer warranty for eligible hardware products, covering defects in materials and workmanship under normal use from the date of original purchase.

This warranty is provided in addition to your rights under the Consumer Guarantees Act 1993 and does not replace, restrict, or exclude those rights.

Quality Issues Within 1 Year

If a product is confirmed by Viture to have a genuine quality defect within 1 year from the date of purchase, Viture will provide a brand-new replacement of the same model.

Under this policy, verified in-warranty quality issues are handled by replacement only. We do not offer repair for these cases.

Warranty Period for Replacement Units

Unless otherwise required by law, any replacement unit supplied under this policy will continue under the warranty period calculated from the original purchase date of the defective product.

What Is Not Covered

This warranty does not cover:

  • products purchased from unauthorised sellers,
  • products without valid proof of purchase,
  • non-quality-related claims, including change-of-mind or incorrect purchases,
  • cosmetic damage or normal wear and tear that does not affect functionality,
  • damage caused by misuse, accidents, liquid exposure, improper storage, neglect, or failure to follow product instructions,
  • damage caused by unauthorised repair, modification, tampering, firmware alteration, or the use of incompatible third-party accessories,
  • products with removed, altered, or defaced serial numbers,
  • products outside the stated warranty period.

Shipping Costs for Warranty Claims

Customers are responsible for the shipping cost of returning products to Viture New Zealand for warranty assessment.

If a warranty claim is approved and a replacement unit is issued, Viture New Zealand will cover the shipping cost of sending the replacement unit to the customer.


Contact Us

If you have any questions about shipping, returns, refunds, or warranty claims, please contact us:

Email: info@viture.co.nz
Address: 8/24 Harrison Road, Mount Wellington, Auckland 1060, New Zealand
Phone: 0220881616