1. SHIPPING POLICY

Courier Partners Viture New Zealand utilizes reliable local couriers including NZ Post, New Zealand Couriers, Mainfreight, and Toll for all deliveries.

Shipping Charges We offer a straightforward shipping policy. Delivery charges start from $10.00 per order within New Zealand.

Order Tracking & Updates

  • Confirmation: You will receive an email confirming your order details immediately after purchase.

  • Tracking: Once your item leaves our warehouse (usually within 24 hours), you will receive a shipping confirmation email containing a carrier tracking number.

  • Real-time Updates: Tracking information may take a few hours to refresh. Please contact the courier directly for specific delivery time adjustments once the parcel is in transit.

Estimated Delivery Time

 Country

Handling Time

Transit Time

New Zealand

0 – 2 Days (Mon – Fri)

2 – 3 Days (Mon – Fri)

Order Cut-off Time: 17:00 (GMT+12:00) New Zealand Standard Time (Auckland).

 

2. RETURN & REFUND POLICY

Please make your selection carefully. In accordance with New Zealand consumer guidelines, we are unable to accept products for refund or exchange if you simply change your mind or if you made an incorrect purchase. This product is covered by our Customer Charter and comes with a manufacturer warranty.

Manufacturing Defects (14-Day Window)

We will replace your product if the original item is found to have a manufacturing defect within 14 days of the delivery date.

  • The product must be returned in brand new, unused condition with full original packaging and all accessories.

  • Returns must be shipped to Viture’s designated shipping address.

  • Restocking Fee: No restocking fee.

  • Return Shipping: For verified quality issues, Viture will cover/refund shipping costs. For all other inquiries, the buyer is responsible for the actual cost of return shipping.

How to Initiate a Return

Please contact info@viture.co.nz first for detailed guidance. To verify your claim, please provide:

  1. 12-digit serial number (found at the bottom of the unit).

  2. Invoice or receipt showing the purchase platform and date.

  3. Detailed problem description (photos or videos may be required).

Viture reserves the right to reject the return if the product does not meet the above requirements.

3. WARRANTY POLICY

Viture warrants the hardware product against defects in materials and quality under regular use for a period of ONE (1) YEAR from the date of purchase.

  • Quality Issues within 1 Year: Items will be replaced with a factory refurbished unit of equal value.

  • Warranty Scope: Replacement units follow the warranty timeframe of the original defective item.

What is NOT Covered:

  • Items purchased from unauthorized resellers or without sufficient proof of purchase.

  • Non-quality-related issues (after the initial 14-day window).

  • Damage caused by misuse, accidents, or unauthorized modifications (e.g., self-repair, firmware tampering, or use of 3rd party accessories).

  • Products that have exceeded the warranty period or had serial numbers altered.

4. CONTACT US

If you have any questions about our Shipping or Return & Refund policy, please contact us:

  • Email: info@viture.co.nz

  • Address: 8/24 Harrison Road, Mount Wellington, Auckland 1060, New Zealand

  • Phone: 0279585500